Shipping
How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Standard shipping usually takes approximately 10–15 business days after processing. Delivery times may vary depending on your location, carrier conditions, customs, and other factors outside our control.
Is shipping free?
We offer free standard shipping on orders of $59 or more within the United States. Orders under $59 are subject to a $6.99 standard shipping fee.
Where do you ship?
We currently ship to the United States. We are working to expand our shipping destinations and will update our website as new regions become available.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can use the tracking number to follow your package's delivery status.
What should I do if my tracking information hasn't updated?
Tracking information may take some time to update after your order has been shipped. If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us at your customer service email and include your order number.
Orders & Returns
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request before the order has been processed or shipped. Once an order has been shipped, changes or cancellations may no longer be possible.
What is your return policy?
We accept eligible returns in accordance with our Return & Refund Policy. Items must meet our return conditions to qualify for a refund. Please review our full Return & Refund Policy for eligibility requirements, return conditions, and refund information.
Can I return only one item from my order?
Yes, partial returns may be accepted depending on the circumstances. However, if your order was placed as part of a promotional offer, such as Buy 2, Get 1 Free or Buy 3, Get 2 Free, returning only part of the order may affect the promotional pricing and refund amount.
Please contact us before returning any item from a promotional order so we can determine the applicable refund amount.
What happens if I return part of a promotional order?
For orders placed under a promotional offer, the promotion may be recalculated if the order no longer meets the original promotion requirements.
For example, if an order qualifies for Buy 2, Get 1 Free or Buy 3, Get 2 Free, returning one or more items may cause the promotional discount to be adjusted. Any refund will be calculated based on the applicable promotion terms.
We recommend contacting us before returning any item from a promotional order.
Promotions
How does Buy 2, Get 1 Free work?
Purchase 3 eligible items and receive the lowest-priced eligible item free.
The promotion applies to eligible products only and is subject to the terms displayed on the website at the time of purchase.
How does Buy 3, Get 2 Free work?
Purchase 5 eligible items and receive the 2 lowest-priced eligible items free.
The promotion applies to eligible products only and is subject to the terms displayed on the website at the time of purchase.
Can I combine promotional offers with other discount codes?
Unless otherwise stated, promotional offers cannot be combined with other discount codes or promotions. Please review the terms of each promotion before completing your purchase.
Payment
What payment methods do you accept?
We accept major payment methods available at checkout, including credit and debit cards and PayPal. Additional payment options may be available depending on your location and checkout settings.
Is my payment information secure?
We use secure payment processing through our payment providers. Your payment information is handled through secure systems designed to protect your transaction and personal information.
Still Have Questions?
If you can't find the answer you're looking for, our customer support team is here to help.
Please contact us at your customer service email, and we'll be happy to assist you with your order or any questions about our products.
We're here to make your AUVIA experience simple, thoughtful, and seamless.