Terms of service

Last Updated: August 22, 2026

Welcome to AUVIA. These Terms of Service (“Terms”) govern your access to and use of the AUVIA website, your purchase of our products, and your use of any services provided through our website.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, please discontinue use of our website.

1. Use of Our Website

You must be at least the minimum legal age required in your jurisdiction to use this website, or use the website with the consent and supervision of a parent or legal guardian.

You agree to use our website only for lawful and legitimate purposes. You must not:

  • Violate any applicable laws, regulations, or legal requirements;

  • Attempt to access, modify, or interfere with our website or related systems without authorization;

  • Attempt to disrupt or compromise the normal operation of the website;

  • Use automated systems, bots, or other unauthorized methods to collect information from our website;

  • Impersonate another person or provide false or misleading information;

  • Use our website or purchase our products for fraudulent or otherwise unlawful purposes.

If we determine that you have violated these Terms, we reserve the right to restrict or terminate your access to all or part of our website.

2. Product Information

We make reasonable efforts to ensure that product images, descriptions, dimensions, materials, colors, and other product information displayed on our website are accurate.

However, actual product colors may vary slightly from the images displayed on your screen due to differences in device settings, screen resolution, lighting, and photography conditions.

We reserve the right to modify, update, discontinue, or limit the availability of any product at any time without prior notice.

3. Prices and Payment

All product prices displayed on our website are subject to the final price shown at checkout.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed.

You are responsible for providing accurate and complete payment, billing, shipping, and order information when placing an order.

If your payment cannot be successfully processed, or if we identify an order as potentially fraudulent, unauthorized, or otherwise invalid, we reserve the right to cancel or refuse the order.

4. Order Confirmation and Cancellation

After you place an order, we will send you an order confirmation.

An order confirmation does not necessarily mean that your order has been finally accepted. We reserve the right to refuse or cancel an order in certain circumstances, including but not limited to:

  • Products being unavailable or out of stock;

  • Obvious errors in product information or pricing;

  • Suspected fraud or unauthorized transactions;

  • Incomplete or incorrect order information;

  • Violations of these Terms or applicable promotional rules.

If we cancel an order that has already been paid for, we will refund the amount paid through the original payment method, where applicable.

If you wish to cancel an order, please contact us as soon as possible. Because orders may enter processing or shipping shortly after being placed, we cannot guarantee that every cancellation request can be accommodated.

5. Promotions

AUVIA may offer discounts, promotional codes, free gifts, or other promotional offers from time to time.

Each promotion may be subject to specific terms and conditions, including but not limited to promotional periods, eligible products, minimum purchase requirements, and usage limits.

Unless otherwise stated, promotional offers generally cannot be combined.

For promotions such as Buy 2, Get 1 Free and Buy 3, Get 2 Free, the specific promotional terms displayed on the relevant promotion page or at checkout will apply.

Returns and refunds for promotional orders are subject to our Refund & Return Policy.

6. Returns and Refunds

Our return, refund, and promotional order policies apply to products purchased through our website.

For information regarding return periods, return conditions, refund methods, return shipping costs, and promotional order refunds, please refer to our Refund & Return Policy.

7. Shipping and Delivery

We will arrange shipment according to the shipping information provided with your order.

Estimated delivery times, shipping methods, shipping fees, and other delivery information may vary depending on your destination and order details.

Once an order has been handed over to the shipping carrier, delays may occur due to circumstances beyond our reasonable control, including weather conditions, customs inspections, transportation disruptions, or other unforeseen circumstances.

For detailed information about shipping times and delivery policies, please refer to our Shipping Policy.

8. Intellectual Property

All content on this website, including but not limited to:

  • The AUVIA brand name and logo;

  • Product names;

  • Product images;

  • Website design;

  • Written content;

  • Graphics;

  • Videos;

  • Page layouts;

  • Trademarks and other brand elements;

is owned by AUVIA or its respective rights holders, or is used with appropriate authorization, and is protected by applicable intellectual property laws.

Without prior written permission from AUVIA or the relevant rights holder, you may not copy, modify, reproduce, distribute, sell, publicly display, or otherwise commercially use any content from our website.

9. User-Submitted Content

If you submit reviews, feedback, photographs, comments, or other content to AUVIA through our website, email, social media, or other channels, you represent that you have the legal right to submit such content and that it does not infringe upon the rights of any third party.

To the extent permitted by applicable law, you grant AUVIA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish the content you submit for brand presentation, product promotion, marketing, or other legitimate business purposes.

We reserve the right to remove any content that we reasonably believe is inappropriate, unlawful, misleading, or in violation of these Terms.

10. Third-Party Services and Links

Our website may contain third-party services, payment methods, applications, tools, or links to external websites.

These third-party services may be subject to their own terms and privacy policies.

AUVIA is not responsible for the accuracy, availability, security, or content of third-party websites or services.

When using any third-party service, you are responsible for reviewing and complying with the applicable third-party terms and policies.

11. Accuracy of Website Information

We make reasonable efforts to ensure that the information provided on our website is accurate, complete, and up to date.

However, we do not guarantee that all website content will always be completely accurate, complete, current, or error-free.

If we discover an error in product information, pricing, or other website content, we reserve the right to correct the error and, where applicable, cancel any order affected by such error.

12. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always operate without interruption;

  • The website will always be free from technical errors;

  • All information on the website will always be complete, accurate, or current;

  • The website will meet all of your specific requirements.

We will make reasonable efforts to maintain the availability and proper operation of our website, but we cannot guarantee that the website will always be free from technical failures, network issues, server problems, or other unforeseen circumstances.

13. Limitation of Liability

To the maximum extent permitted by applicable law, AUVIA shall not be liable for any indirect, incidental, special, consequential, or similar losses arising from or related to your use of, or inability to use, our website, your purchase or use of our products, or your reliance on information provided through our website.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Force Majeure

AUVIA shall not be responsible for delays or failures in performing its obligations when such delays or failures result from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to, natural disasters, severe weather, war, government actions, strikes, transportation disruptions, supply chain issues, network or system failures, and other events that cannot reasonably be anticipated or controlled.

15. Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, services, or applicable laws.

Any updated Terms will be posted on this page and will become effective upon publication unless otherwise stated.

Your continued use of our website after updated Terms are posted constitutes your acceptance of the revised Terms.

16. Privacy Policy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect your personal information.

17. Governing Law

These Terms shall be interpreted and enforced in accordance with applicable laws governing AUVIA's operations and the relevant transactions, to the extent permitted by applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

18. Contact Us

If you have any questions regarding these Terms, your order, or the use of our website, please contact us.

Brand: AUVIA

Email:jli693513@gmail.com

We will do our best to respond to your inquiry and assist you as soon as possible.

Thank you for choosing AUVIA.

We are committed to providing you with a simple, refined, and trustworthy shopping experience.