Shipping policy

Last Updated: August 22, 2026

Thank you for choosing AUVIA.

We are committed to providing a safe and reliable delivery experience. This Shipping Policy applies to all orders placed through the official AUVIA website.

1. Order Processing Time

Once your order has been successfully paid for, we will begin processing your order.

Orders are generally processed and handed over to the shipping carrier within 1–3 business days.

Business days do not include weekends or public holidays.

During promotional periods, holidays, or periods of high order volume, processing times may be longer than usual.

If your order experiences a significant or unexpected delay, we will make reasonable efforts to contact you when appropriate.

2. Delivery Time

Once your order has been shipped, the actual delivery time depends on your shipping destination, shipping method, local transportation conditions, customs processing, and other factors.

Estimated delivery times are provided for reference only, and actual delivery times may vary.

Under normal circumstances, international orders generally take approximately 7–15 business days to arrive. Some remote areas or special circumstances may require additional time.

Please note that the estimated delivery time does not include order processing time.

3. Shipping Costs

Shipping costs will be calculated and displayed at checkout based on your shipping address and order details.

If we offer a free shipping promotion, the applicable conditions will be specified on the relevant promotional page or at checkout.

4. Order Tracking

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking information provided in your shipping confirmation or order notification to check the status of your shipment.

Please note that tracking information may take some time to update after an order has been shipped. If there is temporarily no movement in the tracking information, please allow some time for the carrier's system to update.

5. Shipping Address

Please make sure that your name, shipping address, city, state/province, postal code, and other delivery information are accurate and complete when placing your order.

If you notice an error in your shipping address before your order has been shipped, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

If an order cannot be delivered, is returned, or requires reshipment due to an incorrect or incomplete address provided by the customer, any additional shipping costs may be the responsibility of the customer.

6. Shipping Delays

While we make reasonable efforts to ensure that orders arrive within the estimated delivery time, certain delays may be beyond our control.

Shipping delays may be caused by, but are not limited to:

Severe weather;
Customs inspections;
Holidays or peak shipping periods;
Air transportation or shipping delays;
Local delivery service issues;
Incorrect or incomplete address information;
Other unforeseen circumstances beyond our reasonable control.

We cannot guarantee a specific delivery date for delays caused by shipping carriers, customs authorities, or other third parties.

7. Customs, Duties, and Import Taxes

For international orders, certain countries or regions may impose customs duties, import taxes, value-added taxes, or other applicable fees in accordance with local laws.

Where applicable, these charges may be the responsibility of the recipient.

AUVIA does not control the amount of these charges and cannot guarantee that additional import fees will not apply to your order.

We recommend checking the import regulations and applicable taxes in your country or region before placing an order.

8. Package Marked as Delivered but Not Received

If your tracking information shows that your package has been marked as “Delivered” but you have not received it, please first:

Check your front door, mailbox, reception area, or other safe locations;
Check with family members, roommates, neighbors, or your building management to see whether someone accepted the package on your behalf;
Contact the local shipping carrier to confirm the delivery details.

If you are still unable to locate your package, please contact us and we will assist you based on the circumstances.

9. Lost Packages

If your package is confirmed to have been lost during transit, please contact our customer service team.

Please provide your order number and tracking information so that we can investigate the matter with the shipping carrier.

If the carrier confirms that the package has been lost, we will provide an appropriate solution based on the circumstances.

10. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible after delivery.

We recommend keeping the original packaging and providing:

Your order number;
Photos of the product;
Photos of the external packaging;
Clear photos showing the damage.

We will review the situation and provide an appropriate solution.

For more information regarding damaged products, returns, and refunds, please refer to our Refund & Return Policy.

11. Failed Delivery or Returned Packages

If a package cannot be successfully delivered and is returned due to an incorrect address, the recipient being unavailable, refusal of delivery, or other circumstances caused by the customer, the customer may be responsible for any additional shipping costs required for reshipment.

If a package is returned to AUVIA for any of the reasons above, any refund will be handled in accordance with our Refund & Return Policy and the specific circumstances of the order.

12. Order Consolidation

If you place multiple orders within a short period of time, we may, at our discretion, combine them into a single shipment.

If orders are consolidated, we will make reasonable efforts to use an appropriate shipping method to complete delivery.

13. Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time to reflect changes in shipping services, transportation conditions, business operations, or applicable laws.

Any updated version of this policy will be posted on this page and will become effective upon publication.